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Privacy Policy


1. **General Provisions**

Welcome to the information portal of Pousada Pontal da Ferradura. By this Terms of Use, the user is informed and agrees that, by using the Pousada Pontal da Ferradura portal, they automatically adhere to and fully agree to comply with the conditions of this TERMS OF USE and any of its future amendments. Pousada Pontal da Ferradura may change, modify, and/or adjust this TERMS OF USE at any time, and these changes, modifications, and/or adjustments will only take effect upon becoming public. Therefore, the USER is obliged to review the TERMS OF USE of Pontal da Ferradura from time to time, and it is clear that the USER is subject to accepting the TERMS OF USE in force at the time of their access or use of the services provided by Pontal da Ferradura. It is advisable to also read our Privacy Policy, which also governs the use of our website and platform and establishes the terms under which we may process any personal information we collect about you or that you provide to us, and are incorporated by reference into these Terms. By accessing or using our reservation platform, you acknowledge and agree that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy. If you do not agree with these Terms, we kindly ask you not to use or access our platform.

2. **Key Concepts for Better Understanding of the Terms of Use of the Pontal da Ferradura Inn Portal:**

   - **USERS:** Individuals or legal entities that access and use the services of the website;
   - **CLIENT:** Individual or legal entity that acquires hospitality services through the Pontal da Ferradura portal;
   - **WEBSITE:** Set of pages or a place on the Internet environment occupied with CONTENT from a company or person;
   - **Pontal da Ferradura Website:** It is the internet site registered at the Brazilian Network Information Center ( under the domain, with all related resources.
   - **HOSPITALITY SERVICE PROVIDER:** The Hospitality Service Provider is responsible for the Hospitality Product and all reservation contracts;
   - **ADVERTISERS:** Individuals or legal entities that advertise their ads or publicity on Pontal da Ferradura;
   - **COOKIES:** Small text file stored in browsers. This feature allows the identification of USERS and memorization of preferences;
   - **LINKS:** Means an electronic access, either through images or words, that allows connection to other screens of the same WEBSITE, or to other WEBSITES;
   - **SPAM:** Emails sent to a group of USERS without their proper permission;
   - **CONTENT:** Includes text, programs, scripts, graphics, photos, sounds, images, music, videos, audiovisual combinations, animations, interactive features, and other materials that USERS and ADVERTISERS or HOSPITALITY SERVICE PROVIDERS have access to or submit to a WEBSITE.

3. **Description of Services:**

   The website is an environment with content about the inn, which has a reservation engine. Any errors in the operation of the Pontal da Ferradura Inn website will be corrected during the necessary maintenance period. The Pontal da Ferradura website is not responsible for damages arising from the unavailability or malfunction of the Pontal da Ferradura Inn website. The USER(S), through this TERMS OF USE, agrees to be identified by the Pontal da Ferradura Inn website system, for example, in the use of COOKIES and/or other technologies. This policy aims at the continuous improvement of the services provided by the Pontal da Ferradura website.

4. **Privacy Policy**

   4.1. It is part of the Pontal da Ferradura policy to respect the privacy of its users, so under no circumstances will the data that may be registered with Pontal da Ferradura be commercialized under any circumstances.
   4.2. All personal data provided to our website, or collected by our website, is stored in a reserved database with restricted access to some authorized employees, who are obligated, by contract, to maintain the confidentiality of the information and not use it improperly.
   4.3. User data and information regarding navigation may be used by Pontal da Ferradura to improve the user experience on our website. User-provided information and personal data, or collected by our website, will not be transferred to third parties, although anonymous data may eventually be used for site improvements.

5. **Property Rights**

   5.1. The user acknowledges and agrees that the content, including, but not limited to, texts, photographs, graphics, videos, or other materials contained in Pontal da Ferradura, as well as information disclosed by other means, such as email, may be protected by copyrights, trademarks, patents, or other intellectual property rights and applicable laws. The user acknowledges and agrees that they may not copy, reproduce, transmit, distribute, or create derivative works from such materials or information without the express authorization of the respective owner.
   5.2 – Pontal da Ferradura is not responsible for the use, without the necessary authorizations, including those related to intellectual property issues, of the content taken from the site by third parties, thus being exempt from any action, request, claim, and/or complaint proposed due to such misuse.

6. **Access and Use of the Reservation Platform**

   Currently, the Platform is available to you for your personal and non-commercial use, free of charge. We do not guarantee that access to the Platform, or any content contained therein, will always be available or uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of the Platform, and we will inform you of these changes through written notification. As conditions for your use of our Platform, you agree that: you are at least 18 years old; you have the legal capacity to assume a legal obligation; you will use the Platform in accordance with these Terms; you will use this Platform only for your private use;
   If you use this Platform on behalf of another person, you will inform them about the Terms that apply to any searches and/or reservations you have made on their behalf, including all rules and restrictions that apply to such searches and/or reservations.

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